Privacy Policy

On what legal basis do we collect and process information about you?

If you make an online booking, we collect and process your information based on the contractual obligation required to complete the booking process. Any other information that is not required to complete the online booking is collected and/or processed on the basis of consent; that is, your explicit consent will be requested and you may accept or decline. For example, we can only add you to our mailing list if you actively subscribe.

Secure online booking

If you make an online booking on our website, you will be redirected to a booking engine operated by our partner Bookassist. All information is sent securely and protected from disclosure to third parties. Bookassist is certified under PCI DSS. You can consult Bookassist's Privacy and Security Policy at: https://www.bookassist.com/global/security.jsp

Why do we collect information?

Information is collected in order to facilitate the online booking process, to offer you additional services provided you consent to such offers, and/or to help us improve the process for future use. If you have subscribed to our mailing list, the information is collected in order to keep you informed about the latest news and special offers.

What information do we collect about you?

To complete the online booking process we need all the information marked with an asterisk, including your name, postal address, phone number, email address and the credit card details used to pay for the stay. We will also collect any other booking information that you voluntarily provide, such as details about special requirements.

During the online booking process we will ask for your consent to use your contact details for purposes other than those related to your booking, such as sending special offers or other communications. If you subscribe to our mailing list, we collect your name and email address to keep you informed about special offers and news. Cookies may be collected on the site and during the online booking process — see our Cookie Policy.

What if you do not wish to provide your personal data?

If you do not wish to provide data marked as mandatory (with an asterisk) for the online booking process, you will not be able to complete it and we recommend you contact us directly.

If you do not wish to provide data during the online booking process that is not mandatory, you may choose not to do so and this will not affect the process. If you do not wish to provide information requested for services other than the booking process, such as subscribing to newsletters and special offers, you will not benefit from those services, but this will not affect the booking process. If you initially gave consent but no longer wish to receive those services, you may withdraw your consent at any time by unsubscribing and/or contacting our data protection officer.

If you do not want us to collect information through cookies, see our Cookie Policy.

How do we use the information?

To complete or support an activity, i.e. the online booking process.

If you have subscribed to our mailing list or given consent during the online booking process for us to contact you in the future for purposes not directly related to your booking, we may send you news and information about special offers.

For statistical purposes, to help implement improvements.

Any other processing will require your consent.

Who has access to the information we collect?

Our online booking partner, Bookassist, and its branches and affiliates.

We collaborate with third parties who assist with our marketing activities, such as our mailing list. Some third parties have access to your cookies — see our Cookie Policy for more information. These third parties may store and process such data outside the EU.

Financial clearing services, including payment financial service providers, which may not share our Privacy Policy, will be granted timely access to credit card information to facilitate the booking process.

Legal authorities, where there is a legal obligation.

Is your data safe?

We have secure storage systems and processes in place.

What are your rights?

You have the right to request access to all data we hold related to you.

You have the right to request rectification of the data we hold related to you.

You have the right to request the deletion of the data we hold related to you; note that deleting certain data may affect the provision of our services.

You have the right to data portability, meaning you may request that your data be made available to you in a suitable format.

Where we have obtained consent to collect and process certain aspects of your personal data, you have the right to withdraw your consent at any time. For example, you may unsubscribe from our mailing list at any time using the unsubscribe link at the bottom of the email.

You have the right to lodge a complaint with the relevant supervisory authority.

How long will we store your data?

We keep your personal information for as long as necessary for the purpose for which it was originally collected or lawfully further processed. Criteria we use include: the nature and type of personal information you provide; the purpose for which you provide it; and the operational and business requirements needed to continue providing you with the services or functionality you have requested. We may retain your information for a longer period if required by law.

What can you do if you have problems or wish to exercise your rights?

You may contact our data protection officer (contact details above). In particular, if you believe our website or our systems have collected incorrect information or if you wish to challenge any information, please contact us.

Children's privacy and parental consent

This website is not designed for people under 18, nor is it intended for use by them. Our Privacy Policy prohibits us from accepting underage users. We specifically request that persons under 18 do not use this website and do not submit or publish information on it. If we inadvertently acquire personal information from users under 18, we will not intentionally provide such data to third parties for any purpose.

Links to other sites

We may provide links to websites we believe may offer you useful information or services. However, those websites may not follow the same Privacy Policy. We are not responsible for the privacy policies or actions of third parties. We urge you to contact the relevant parties or access their online policies before submitting any personal information.